WhatsAppWhat you need
A WhatsApp Business account from Meta, next to your connected PMS.
Messaging
GuestReply AI for WhatsApp
Your guests already use WhatsApp. GuestReply AI answers them there within a minute, in the same inbox as your PMS messages.
Start free trial
Connects in under 3 minutes30 days free
HannahWhatsApp
Autopilot onHannah · 23:48
Hi, the AC remote isn’t working
AI GuestReply AI · replied in 41 s
✓ Resolved by GuestReply AI
Sorry about that! Spare batteries are in the drawer under the TV. If it still doesn’t work, tell me and I’ll get someone over.
Check your setup
Before you connect.
What syncs
WhatsApp conversations that guests start appear next to your PMS messages, in one inbox.
What you set in GuestReply AI
Finish Meta’s setup inside GuestReply AI. Messages you start outside Meta’s 24-hour window need approved templates.
How it works
Live in three steps.
Connect your number
Connect your WhatsApp Business number through Meta’s guided sign-up, inside GuestReply AI.
Guests write on WhatsApp
Their conversations appear next to your PMS messages, with the same property knowledge behind them.
Replies go out
GuestReply AI answers on WhatsApp within a minute, day and night, in 80+ languages.
Results
What property managers see.
92%of guest messages resolved end to end
<1 minto reply, day and night
+10%more bookings
80+languages
Measured at BookingHost, 2,000+ apartments on GuestReply AI.
How does GuestReply AI work with WhatsApp?
It connects to the WhatsApp Business API from Meta. You sign up through Meta’s guided flow inside GuestReply AI, and replies go out from your own business number.
Do guests need to install anything?
No. Guests use the WhatsApp app they already have and message your business number.
Can I see WhatsApp and Airbnb messages together?
Yes. WhatsApp conversations sit in the same inbox as your PMS conversations, and GuestReply AI uses the same property knowledge for both.
Does WhatsApp work alongside my PMS?
Yes. Each PMS connection can have one WhatsApp Business account linked to it.
Can I message guests first on WhatsApp?
GuestReply AI answers conversations that guests start. To start a conversation outside Meta’s 24-hour window, Meta requires an approved message template.
Is WhatsApp included in the free trial?
Yes. 30 days free with every feature, no commitment and a 30-day money-back guarantee.
Also works with
Hostfully
Connect WhatsApp in under 3 minutes.
Sign in, and GuestReply AI starts answering your guests.
30 days freeNo commitment30-day money-back guarantee