GuestReply AI: AI guest messaging for Hospitable

Sign in with your Hospitable account and allow access. Nothing to paste. Reservations and conversations, including past data.

GuestReply AI uses your Hospitable listing details: address, rooms, check-in time, check-in instructions and Wi-Fi, plus the details you add yourself. Questions before booking, questions from confirmed guests, check-in instructions, Wi-Fi, house rules and amenities. It also offers early check-ins and gap nights, with payment through Stripe.

Every channel connected to your Hospitable account, including Airbnb and Booking.com.

Replies wait for a short delay, one minute by default, so you can answer first. Hospitable tells GuestReply AI when you reply, so a guest never gets two answers.

Yes. Replies can go out on their own after a short delay, or wait as drafts for you to approve. You can also switch a single conversation to manual at any time.

Yes. Start your free trial by December 31, 2026 and you get 60 days free with every feature, no commitment and a 30-day money-back guarantee. Trials started from January 1, 2027 get the standard 30 days.

GuestReply AI costs $8 per listing a month for listings 1-50. Listings 51-200 cost $6 each, and listings from 201 cost $4. Each listing pays its own band's rate, so 120 listings cost $820 a month. There's no minimum number of listings, and a $40 minimum monthly charge applies. Billing counts the listings you keep active in GuestReply AI. Hospitable users who start by December 31, 2026 get 60 days free, and trials started from January 1, 2027 get 30. First-time customers get a 30-day money-back guarantee on their first paid month. Full details are on the pricing page.

It syncs your properties, reservations and messages by webhook, host replies included. The first import takes your listings first, then bookings, then conversations with their messages. It reads bookings that checked out up to 90 days ago, plus reservations up to 730 days ahead, and up to 90 days of message history per thread. Listings re-sync once a day.

Replies go out on Airbnb, Vrbo (HomeAway), Booking.com and direct bookings. Hospitable allows 2 sends per minute per thread.

Each listing has 21 default knowledge fields, such as check-in time, Wi-Fi, house rules and parking. 16 of the 21 come from Hospitable. You fill in the other 5: check-in type, entry codes, floor, parking and trash pickup.

A question it can't answer from the information it has goes to your team, and the guest is told once that the team will check or confirm. It never promises an outcome your knowledge base doesn't confirm. Requests that need an action, such as a cancellation, refund, rebooking, complaint or cleaning, also go to your team unless you've given instructions. Each escalation carries a note listing the issues that need a person, and team members who switch the alert on get an immediate email.

By default it replies in the guest's own language. You can instead fix one reply language for all guests, from a list of 27 languages.