GuestReply AI: AI guest messaging for Smily

Pick Smily in GuestReply AI and sign in directly with your Smily account. Listings, bookings, guest details and conversations.

GuestReply AI uses your Smily listing details: address, rooms, capacity, check-in and check-out times, check-in type and amenities, plus the details you add yourself. Questions before booking, questions from confirmed guests, check-in instructions, Wi-Fi, house rules and amenities. It also offers early check-ins and gap nights, with payment through Stripe.

Every channel connected to your Smily account, including Airbnb and Booking.com.

Replies wait for a short delay, one minute by default, so you can answer first. Smily tells GuestReply AI when you reply, and the AI reply is cancelled.

Yes. Replies can go out on their own after a short delay, or wait as drafts for you to approve. You can also switch a single conversation to manual at any time.

Yes. Smily users get 60 days free, with every feature and no commitment.

GuestReply AI costs $8 per listing a month for listings 1-50. Listings 51-200 cost $6 each, and listings from 201 cost $4. Each listing pays its own band's rate, so 120 listings cost $820 a month. There's no minimum number of listings, and a $40 minimum monthly charge applies. Billing counts the listings you keep active in GuestReply AI. Smily users start with 60 days free. First-time customers get a 30-day money-back guarantee on their first paid month. Full details are on the pricing page.

It syncs rentals (your listings) and bookings, plus past conversations and incoming guest messages. Rentals re-sync every 24 hours by default. When Smily rate-limits requests, GuestReply AI waits and retries, so a reply can be delayed.

Replies are sent into the Smily inbox, on the conversation's own Smily channel, or by email when the conversation has none. Replies can carry attachments.

A question it can't answer from the information it has goes to your team, and the guest is told once that the team will check or confirm. It never promises an outcome your knowledge base doesn't confirm. Requests that need an action, such as a cancellation, refund, rebooking, complaint or cleaning, also go to your team unless you've given instructions. Each escalation carries a note listing the issues that need a person, and team members who switch the alert on get an immediate email.

By default it replies in the guest's own language. You can instead fix one reply language for all guests, from a list of 27 languages.