GuestReply AI: AI guest messaging for Hostaway

Pick Hostaway in GuestReply AI and paste your Account ID and API key from Hostaway. Listings, bookings and guest messages, including conversation history.

GuestReply AI uses your Hostaway listing details: address, rooms, capacity, check-in and check-out times, Wi-Fi, amenities and house rules. Questions before booking, questions from confirmed guests, check-in instructions, Wi-Fi, house rules and amenities. It also offers early check-ins and gap nights, with payment through Stripe.

Every channel connected to Hostaway, including Airbnb and Booking.com. Replies go back through Hostaway to the channel the guest wrote on.

Replies wait for a short delay, one minute by default, so you can answer first. Before sending, GuestReply AI checks Hostaway for a newer message from you, so a guest never gets two answers.

Yes. Replies can go out on their own after a short delay, or wait as drafts for you to approve. You can also switch a single conversation to manual at any time.

Yes. Hostaway users get 60 days free with every feature, no commitment and a 30-day money-back guarantee.

GuestReply AI costs $8 per listing a month for listings 1-50. Listings 51-200 cost $6 each, and listings from 201 cost $4. Each listing pays its own band's rate, so 120 listings cost $820 a month. There's no minimum number of listings, and a $40 minimum monthly charge applies. Billing counts the listings you keep active in GuestReply AI. Hostaway users start with 60 days free. First-time customers get a 30-day money-back guarantee on their first paid month. Full details are on the pricing page.

It syncs your listings and your new and updated reservations. Guest messages sync too. The first import takes your listings first, then bookings, then conversations with their messages. It reads bookings that checked out up to 90 days ago, plus all future ones, and up to 90 days of message history per thread. After that, new messages and bookings arrive by webhook and listings re-sync once a day.

Replies go out on the booking platform's own messaging or by email. SMS and WhatsApp replies are off for now.

A question it can't answer from the information it has goes to your team, and the guest is told once that the team will check or confirm. It never promises an outcome your knowledge base doesn't confirm. Requests that need an action, such as a cancellation, refund, rebooking, complaint or cleaning, also go to your team unless you've given instructions. Each escalation carries a note listing the issues that need a person, and team members who switch the alert on get an immediate email.

By default it replies in the guest's own language. You can instead fix one reply language for all guests, from a list of 27 languages.