GuestReply AI: AI guest messaging for Guesty

Pick Guesty in GuestReply AI and paste the one-time key from the GuestReply AI app in the Guesty Marketplace. Listings, bookings and guest conversations, including past conversations.

GuestReply AI uses your Guesty listing details: address, rooms, check-in and check-out times, check-in type and instructions, Wi-Fi, amenities and house rules. Questions before booking, questions from confirmed guests, check-in instructions, Wi-Fi, house rules and amenities. It also offers early check-ins and gap nights, with payment through Stripe.

Every channel connected to your Guesty account, including Airbnb, Booking.com and Vrbo. Replies go back through Guesty to the channel the guest wrote on.

Replies wait for a short delay, one minute by default, so you can answer first. Guesty tells GuestReply AI when you reply, so a guest never gets two answers.

Yes. Replies can go out on their own after a short delay, or wait as drafts for you to approve. You can also switch a single conversation to manual at any time.

Yes. Guesty users get 60 days free, with every feature and no commitment.

GuestReply AI costs $8 per listing a month for listings 1-50. Listings 51-200 cost $6 each, and listings from 201 cost $4. Each listing pays its own band's rate, so 120 listings cost $820 a month. There's no minimum number of listings, and a $40 minimum monthly charge applies. Billing counts the listings you keep active in GuestReply AI. Guesty users start with 60 days free. First-time customers get a 30-day money-back guarantee on their first paid month. Full details are on the pricing page.

It syncs your listings, bookings, conversations and messages, host replies included. The first import takes your listings first, then bookings, then conversations with their messages. It reads bookings that checked out up to 90 days ago, plus all future ones, and up to 90 days of message history per thread. After that, new messages and bookings arrive by webhook and listings re-sync once a day.

Replies go out by email, SMS, WhatsApp, Airbnb, Booking.com, Vrbo or Expedia, as the thread's channel needs. A manual or direct Guesty reservation has no guest channel, so its thread replies on the guest's last channel.

Each listing has 21 default knowledge fields, such as check-in time, Wi-Fi, house rules and parking. All 21 have a Guesty source. A field Guesty fills follows Guesty and is read-only, and an empty one stays editable.

A question it can't answer from the information it has goes to your team, and the guest is told once that the team will check or confirm. It never promises an outcome your knowledge base doesn't confirm. Requests that need an action, such as a cancellation, refund, rebooking, complaint or cleaning, also go to your team unless you've given instructions. Each escalation carries a note listing the issues that need a person, and team members who switch the alert on get an immediate email.

By default it replies in the guest's own language. You can instead fix one reply language for all guests, from a list of 27 languages.