GuestReply AI: AI guest messaging for OwnerRez

Pick OwnerRez in GuestReply AI and sign in with your OwnerRez account. Listings, bookings and messages, including past data.

GuestReply AI uses your OwnerRez listing details: address, rooms, capacity, check-in and check-out times, check-in type and instructions, Wi-Fi and amenities. Questions before booking, questions from confirmed guests, check-in instructions, Wi-Fi, house rules and amenities. It also offers early check-ins and gap nights, with payment through Stripe.

Every channel connected to OwnerRez: Airbnb, Booking.com, Vrbo and direct bookings.

Replies wait for a short delay, one minute by default, so you can answer first. OwnerRez tells GuestReply AI when you reply, and the AI reply is cancelled.

Yes. Replies can go out on their own after a short delay, or wait as drafts for you to approve. You can also switch a single conversation to manual at any time.

Yes. 30 days free with every feature, no commitment and a 30-day money-back guarantee.

GuestReply AI costs $8 per listing a month for listings 1-50. Listings 51-200 cost $6 each, and listings from 201 cost $4. Each listing pays its own band's rate, so 120 listings cost $820 a month. There's no minimum number of listings, and a $40 minimum monthly charge applies. Billing counts the listings you keep active in GuestReply AI. OwnerRez users start with 30 days free. First-time customers get a 30-day money-back guarantee on their first paid month. Full details are on the pricing page.

It syncs your listings, bookings and messages by webhook, host replies included. The first import takes your listings first, then bookings, then conversations with their messages. It reads bookings that checked out up to 90 days ago, plus all future ones, and up to 90 days of message history per thread. Listings re-sync once a day.

Replies go out on the booking channel or by SMS. Email and WhatsApp threads in OwnerRez aren't answered.

Each listing has 21 default knowledge fields, such as check-in time, Wi-Fi, house rules and parking. All 21 have an OwnerRez source. A field OwnerRez fills follows OwnerRez and is read-only, and an empty one stays editable.

A question it can't answer from the information it has goes to your team, and the guest is told once that the team will check or confirm. It never promises an outcome your knowledge base doesn't confirm. Requests that need an action, such as a cancellation, refund, rebooking, complaint or cleaning, also go to your team unless you've given instructions. Each escalation carries a note listing the issues that need a person, and team members who switch the alert on get an immediate email.

By default it replies in the guest's own language. You can instead fix one reply language for all guests, from a list of 27 languages.